Hitachi Global After-Sales — ConSite Connected Service

400+ service centres. 24-hour parts dispatch. ConSite IoT predictive maintenance. Operator training academies in 12 countries.

ConSite Predictive Maintenance

IoT-connected monitoring of 80+ machine parameters. AI-powered alerts 48–96 hours before component failure. Monthly fleet health reports delivered to your inbox. Reduces unplanned downtime by up to 34%.

24-Hour Global Parts

55,000+ OEM part numbers at hubs in Singapore, Sydney, Dubai, Rotterdam, Houston, and Santiago. Standard dispatch within 24 hours. AOG emergency air freight same-day for machine-critical failures.

Operator Training Academy

5-day certification programme covering TRIAS hydraulic optimization, fuel-efficient operation techniques, and safety protocols. Training centres in 12 countries. On-site training available for fleet customers.

Fleet Service Agreements

Predictable maintenance cost with guaranteed 4h–24h response times. Annual pricing locks on parts. Machine availability guarantees. SLA customers average 96.2% fleet availability.

Extended Warranty

Up to 5 years or 12,000 hours coverage. Includes TRIAS hydraulic system, ConSite electronics, and engine components. Transferable to second owner for enhanced residual value.

Remanufacturing Programme

Factory-remanufactured engines, hydraulic pumps, and final drives at 60% of new-part cost with same-as-new warranty. Reduces waste and total cost of ownership for mature fleets.